Privacy Policy, Terms & Data Rights

This document explains how Pivotal AI Solutions collects, uses, and protects your information, the terms that govern your use of our website and services, and the rights you have under GDPR, UK GDPR, CCPA/CPRA, and other applicable privacy laws.

Last updated: April 19, 2026

Table of Contents

Pivotal AI Solutions ("we", "us", or "our") provides AI engineering, automation, and platform services. This combined notice covers our Privacy Policy, Terms & Conditions, and the data-protection rights available to you depending on where you live.

By accessing our website, signing up for our services, or communicating with us, you agree to the terms described here. If you do not agree, please do not use our website or services.

We are committed to protecting your personal data and being transparent about how we handle it. This section describes what information we collect, how we use it, who we share it with, and the controls you have.

Information you provide directly, when you fill out a contact form, subscribe to a newsletter, request a demo, or engage our services, we may collect:

• Name, company name, job title, and role
• Email address and phone number
• Industry, inquiry type, and project details
• Billing and account information for paid engagements
• Any other content you choose to share with us

Information collected automatically, when you visit our website, we may automatically collect:

• IP address, approximate location, and device identifiers
• Browser type, operating system, and language
• Pages visited, referring URL, and interaction events
• Cookie and similar tracking data (see Cookies section)

Information from third parties, we may receive information from service providers (analytics, email, payment processors), business partners, and publicly available sources.

We use the information we collect to:

• Provide, operate, and improve our website and services
• Respond to inquiries, proposals, and support requests
• Deliver contracted engineering and AI services
• Send transactional emails and, where permitted, marketing communications
• Measure engagement, troubleshoot issues, and analyze usage
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements

We do not sell your personal information, and we do not use it to train third-party AI models without your explicit consent.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contract, to deliver services you have requested
• Legitimate interests, to run and improve our business, secure our systems, and communicate relevant updates, balanced against your rights
• Consent, for optional marketing, certain cookies, or any other processing that requires it (you can withdraw consent at any time)
• Legal obligation, where we must process data to comply with applicable law

We share personal information only as needed, including with:

• Service providers, hosting, analytics, email, CRM, payment, and communications vendors acting on our behalf under contractual confidentiality
• Professional advisors, lawyers, accountants, and auditors, under duties of confidentiality
• Authorities, where required by law, court order, or to protect rights, safety, and property
• Corporate transactions, in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined by the CCPA/CPRA.

We retain personal data only as long as necessary for the purposes described in this policy, including to provide services, comply with legal or tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and applicable law. When data is no longer needed, we delete or anonymize it.

We implement technical and organizational measures designed to protect personal data, including encryption in transit, access controls, network isolation, logging, and periodic review of vendors. No system is perfectly secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to make our site work, remember preferences, measure usage, and (where you consent) personalize content. You can control cookies through your browser settings and, where required, via our cookie consent banner.

• Strictly necessary, required for core site functionality
• Analytics, help us understand traffic and improve content
• Functional, remember settings and improve user experience

We may transfer, store, and process personal data in countries outside your own, including the United States. Where required, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms to protect your data.

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

If you are located in the EU, UK, or EEA, you have the following rights in relation to your personal data:

• Access, request a copy of the personal data we hold about you
• Rectification, correct inaccurate or incomplete data
• Erasure, request deletion of your data ("right to be forgotten")
• Restriction, ask us to limit how we use your data
• Portability, receive your data in a portable, machine-readable format
• Objection, object to processing based on legitimate interests or direct marketing
• Withdraw consent, at any time, without affecting prior lawful processing
• Lodge a complaint, with your local data protection authority

To exercise these rights, contact us at [email protected]. We will respond within the timelines required by applicable law (typically within one month).

California residents have additional rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to know what personal information we collect and how we use it
• Right to delete personal information we have collected
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (we do not sell or share)
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your rights

To submit a request, email [email protected]. We will verify your identity before responding.

Residents of other jurisdictions (including Canada under PIPEDA, Brazil under LGPD, Australia under the Privacy Act, and U.S. states such as Virginia, Colorado, Connecticut, Utah, and Texas) may have similar rights. Contact us using the details below and we will honor applicable rights under local law.

These Terms & Conditions govern your use of our website and any services or materials provided by Pivotal AI Solutions. Specific engagements may also be governed by a separate written agreement, which will control in case of conflict.

By using our website, you represent that you are at least 18 years old (or the age of majority where you live) and have the authority to enter into these terms.

You agree not to:

• Use the site or services for any unlawful, harmful, or fraudulent purpose
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with, disrupt, or probe our infrastructure or security
• Scrape, crawl, or harvest content in violation of applicable terms
• Reverse engineer, decompile, or derive source from our services (except where law permits)
• Use our services to build a competing product or to train models without written consent
• Transmit malware, spam, or abusive content

All content on this website, including text, graphics, logos, code, and designs, is owned by Pivotal AI Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and share content for personal, non-commercial use only. Any other use requires our prior written permission.

For client engagements, ownership of deliverables is governed by the applicable statement of work or master services agreement.

Our website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, secure, or free of harmful components.

Any information, benchmarks, case studies, or projections on this site are for general informational purposes and do not constitute a guarantee of results.

To the maximum extent permitted by law, Pivotal AI Solutions and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or in connection with your use of the website or services. Our aggregate liability for any claim shall not exceed the greater of (a) the amounts paid by you to Pivotal AI Solutionsin the twelve months preceding the claim, or (b) USD 100.

You agree to indemnify and hold harmless Pivotal AI Solutions from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your violation of these terms, your misuse of the website or services, or your violation of applicable law or third-party rights.

We may suspend or terminate your access to the website or services at any time, with or without notice, if we believe you have violated these terms or if we are required to do so by law. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.

These terms are governed by the laws of the jurisdiction in which Pivotal AI Solutions is established, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of that jurisdiction, unless a separate written agreement provides otherwise. Nothing in this section limits rights you have under mandatory local consumer protection laws.

We may update this document from time to time. When we do, we will update the "Last updated" date at the top of this page. Where changes are material, we will take additional steps to notify you (for example, by email or a prominent notice on our website).

If you have questions about this document, our practices, or wish to exercise any of your rights, please contact us:

• General privacy inquiries: [email protected]
• Data Protection Officer (EU/UK): [email protected]
• Mail: Pivotal AI Solutions, Legal Department